Customer Care

My TriEagle Rewards was declined.

Stores usually decline TriEagle Rewards for 11 reasons, with the most common reasons being:

  • Another link was clicked on immediately before purchase
  • Coupons from outside of your TriEagle Rewards website were used
  • Cookies were blocked by anti-virus software.
  1. Your cookies were turned off or being blocked by software like AdBlock or Anti-Virus programs.
  2. You entered a coupon code not found on/or associated with TriEagle Rewards during the checkout process for the merchant.
  3. You cancelled or returned the order.
  4. You used a discount offer not offered by TriEagle Rewards.
  5. You placed the order offline by calling the merchant.
  6. You purchased a gift card or gift certificate.
  7. You bought an item that did not qualify for TriEagle Rewards.
  8. The terms of the offer were not met. Please check the TriEagle Rewards guidelines of each merchant.
  9. You purchased an item online, but picked the order up in store. If we have not expressly noted that you can earn TriEagle Rewards rewards in the TriEagle Rewards guidelines for the merchant, you will not earn TriEagle Rewards for your purchase.
  10. You purchased prescription medications. Prescription medications (for humans & pets) are not eligible for TriEagle Rewards.
  11. You purchased a gaming system. Most merchants do not pay TriEagle Rewards on gaming systems. Please check merchant guidelines.
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